Technischer Kundendienst

Our engineering teams offer a range of customer services including:

Application Support for New Designs & Problem Resolution

With combined experience of over 100 years’ in timing products, our dedicated Application Support team are available by phone, email or live chat to give 24 hour support, if you like we can even arrange to visit you at your lab. We are here to work with you on new designs helping guide your team towards the best products to suit your application.

This might include design guidance on the best product range for a specific high environmental application or to choose the right product for a large volume cost sensitive project. We are happy to discuss everything from PCB layout, manufacturing process restrictions, capacitive load calculations or selecting the best frequency for use with your multiplexer.


Sample Development for Prototype

We understand the need for prototyping before production and are pleased to provide sample components to support your design work. Sample orders are shipped in a folder marked as such to help your Goods In team, and Engineers identify them from production parts. Samples can be supplied numbered and with corresponding test data to aid your calculations.

We can customise our test report to include specific parameters pertinent to your design.


Full Electrical Testing Screening

All are parts are 100% tested as part of the production process. If you have experienced some specific failure mode in the past we are happy to create a customer specific test program to give you confidence that your previous failure mode will not occur with parts from IQD.

Because our stock is stored in the same UK location as our test lab we are able to offer testing of components before shipment, even if the parts you are purchasing are standard stock items.

Phase noise and Phase Jitter, Drive Level Dependency, Spurious frequency response, Frequency, Current draw, ESR, Pulling, and many other measurements are available. All of which can be done at any temperature required.

As you would expect our test lab is temperature and humidity controlled and is ESD compliant to BS EN 61340-5-1, our frequency and time measurements are traceable back to UTC and our test equipment is independently calibrated by a UKAS accredited lab.


Crystal Test Data for Electrical Modelling by Customers (i.e. Motional Parameters)

We know that some people are using complex software modelling for their circuit design. We can support this by providing
measured results for motional parameters which can be used in you models to increase the accuracy. On our website you can find an Eagle PCB Footprint Library which we regularly update to include all our products to aid with your PCB layout. In most cases we can also provide IBIS models upon request.


Frequency Temperature Testing with Customer Specific Ramp Profiles

Temperature change is the most significant environmental effect to cause changes to crystal oscillator behaviour. That’s why, in addition to our manufacturing capability, we have capacity to simultaneously test over 1kpcs in our UK test lab. This gives the ability to give customised the temperature test results on all parts, including stock items.


Product Burn-in, Heat Soak & Accelerated Ageing

Crystal ageing causes the frequency of the crystals to change by one or two ppm in the first year. This is a function of epoxy outgassing and stress relaxation meaning that it is a logarithmic decay. This process can be accelerated by placing components in an oven at elevated temperature, by doing so one can remove the most significant portion of the ageing to leave even less change in the field. We run three accelerated ageing chambers in our UK site and can offer customised burn in profiles specific to requirement.


Full Circuit Characterisation Service

Not sure what the effect of stray capacitance is on your PBC? Unconfident in the actual drive level your IC crystal combination is running at? Need to characterise the ratio of the ESR to amplifier gain? Don’t have expensive FET probes and current probes on side? All these figures can be measured if you send us your PCB, we will also provide a report detailing the measured values and the sensible margins to allow given the deviations in the crystal parameters from batch to batch.


MTIE/TDEV Testing

Wander testing as defined in standards such as ITU G.8262 are intended to be applied to the whole system clock. But the oscillator is a key part of the system clock. We can characterise the oscillators for you and give results showing the safety margin from the required MTIE and TDEV masks. Thus ensuring that the oscillator you chose will not be the limiting factor in your clock system.